Privacy, in plain English

TurnLane holds a dealership's working records — the cars, the deals, the people doing the work. This page says where that lives, who can see it, and what we deliberately don't do with it.

Last updated 16 August 2026

What's in it

TurnLane is used by dealership staff, not by the public. A store's data typically includes:

• Vehicles — stock number, VIN, year/make/model, colour, odometer, where it came from.
• Deals — the customer's name, the delivery date, which salesperson and F&I manager are on it, and the work sold with the car.
• Work — repair-order numbers written by the dealership's own DMS, parts and their status, sublet vendors and invoices, recall campaigns.
• Staff accounts — name, work email, role.
• Winter tire storage only: where a customer's off-season tires are stored, a store may record the customer's address and phone so the set can be tagged and the customer reached for the swap-back. This is the only place TurnLane asks for a customer's contact details, and it is optional.

TurnLane is not the dealership's system of record for repair orders, financing or accounting — those live in the store's DMS. It doesn't hold credit applications, payment details, driver's licences or banking information, and it never asks for them.

Where it lives

Everything is stored and processed in Google Cloud's Toronto region (northamerica-northeast2). Nightly backups are kept in the same Canadian region for thirty days. The scheduled job that triggers a backup runs from Montreal, because Google doesn't offer the scheduler in Toronto — the data itself stays where it is.

Who can see it

Each store's data is separated from every other store's. Staff sign in individually, and what each person can see and change is decided by their role — a parts advisor and a general manager get different screens and different permissions. Those checks run on the server, not merely in the interface.

The person who builds TurnLane can access a store's data to operate and support the service — to fix a fault, answer a question, or move data at the store's request. Nobody else does.

What we don't do

There is no analytics package, no advertising pixel and no third-party tracking script in the application or on this website. Nothing about a store's staff or its customers is sent to an analytics vendor or an ad network. This was decided at the start and is part of the agreement signed with each store, not a preference that can quietly change.

The only outside services involved are the ones needed to run the software: Google Cloud for hosting, database, storage and push notifications, and Google Workspace for the email the system sends. They act on our instructions and don't get the data for their own purposes.

How long it's kept

A store's records stay for as long as the store uses TurnLane, because a delivered car from two years ago is still part of its history. Backups roll off after thirty days. When a store leaves, it gets a complete export and its data is deleted within sixty days — or immediately, if it asks.

Asking about your own information

If you bought a car from a dealership that uses TurnLane and want to know what it holds about you, ask the dealership — they control their records, and they are the ones with the relationship with you. If they need our help to answer, we'll provide it.

Canadian privacy law (PIPEDA) gives you the right to ask what personal information an organisation holds about you and to have errors corrected.

If something goes wrong

If a store's data were ever exposed, we would tell that store without undue delay and in any case within 72 hours of confirming it, and help them meet their own obligations.